The Art of Saying No Without saying no "Show them an alternative..." Making sure you don't say no, you just have to explain that either more resources, money or time are needed to make the request happen.
Of course I graduated High School! Background checks… worth every penny “We have access to more stuff than the partners...” Discuss importance of doing background check on all of you employees but especially the IT folks. What red flags to be aware of during the background check.
Why are you here? The importance of phone screening "We wanted no surprises..." Why you should do a technical phone screen before bring people in for a in-person interview. What should you ask during the phone screen. Tools you can use to help evaluate candidates. Resources www.itil-officialsite.com
Other duties as assigned? IT person, not personal assistant "I need this picture hung…. isn’t that your job?" We discuss the frustration of being the IT/Office Mover/Picture Hanger/whatever needs to be done person. How to change the perception and show the true value of IT. Resources www.itil-officialsite.com