Having up-to-date system documentation is something that most organization don’t have but it is vital for so many reasons. Some of the reasons are:
This will include flowcharts of the workflow, timelines and other resources needed to complete workflow. Just like the business workflows this makes it so your IT department’s knowledge doesn’t leave with your employees. It enables IT to create standard operating procedures (SOPs) that can be used for training and continuous process improvement.
- The documentation of step-by-step procedures will increase efficiency by allotting the technicians more time to think about solutions to problems instead of re-thinking the steps to fulfill requests or previously resolved issues.
- Shortens the amount of time for training.
- Makes it possible to decide if some processes can be performed by staff other than IT.
This would include documents such as:
Network topology diagram
Document server names, roles, IP Address, software installed
Change log for each server, switch, router, firewall, etc.
Where is data stored
Directory services (such as AD) which include accounts, groups, domains, etc.
How can we help?
Prometheus Consulting will make sure that your organization has all of the appropriate documentation. If not, we will help create this documentation along with providing guidance on how to ensure that it is kept up-to-date.