It is important to understand that the executive suite owns the IT function. It is also important for you to understand that you don’t have to be a career IT professional to understand what your IT system is doing for the organization. It’s all a matter of documenting relationships between IT systems and business processes.
- Your monthly IT report is full of acronyms, up-time statistics, number of workstations patched and number of tickets. It paints a picture of what the IT department did, but not what it did for the business.
- You don’t know if your company is reacting, competing or ahead of your peers when it comes to your IT function. Your IT department does their job, but you just remember that one bad last thing that happened.
- Some of your departments complain that IT provides terrible service while others say that you have the best IT department they have ever seen. You find it difficult to reconcile these opinions with reality.
- You find yourself worrying about the latest IT threats or compliance issues. You go to peer conferences and a cybersecurity vendor or business consultant speaker scares you into buying their services because you don’t know if these threats or compliance issues are under control.