Documentation of your organizational processes and the link of these processes to IT systems is key in making sure employees know the tools available to them and understand the process of procuring such resources when needed. IT also helps provision, maintain and govern IT systems that don’t just support but also drive business.
- Your new employee starts and it takes her too long to start working on her own although she has the experience and knowledge to be able to perform tasks by herself.
- Service delivery (programs, jobs) information is not reflected in the monthly reports consumed by the by top-level executives. These reports show delays on services that have been delivered already or they show that projects are under budget when managers know that there are cost overruns.
- People run around like crazy when it is time to on-board a new important client. You don’t know what resources to assign or if you have resources. The sales team promised something that the services group can’t deliver.