There are standard IT functions that have to be filled no matter how big your organization is. You can have 8 functions mapped to 8 people or to just one. Either way, understanding what you need to run an IT function will help you get the IT personnel (outsourced, in-house or a combination of both) to be able to support your organization’s mission. Understanding what is needed to fulfill those IT functions is your key to having personnel that is efficient and is happy to work for your organization.
- Your star IT senior is in a management position now but you get frustrated when talking to him about the status of your IT function. Your eyes glaze when you have to meet for updates.
- The IT department head complains about the lack of resources needed to manage the IT department well. He is putting out fires every day and doesn’t have time to work on planning and budgeting to show the true worth of the IT department.
There are nagging recurring problems that do not seem to get solved no matter how much money you throw at them. You don’t understand why your tech team cannot seem to get a handle on these problems.