A skills gap analysis can help to identify the skills needed to meet your organization business needs. The information that is uncovered by this service can also be used in the creation of your organization’s IT:
Skills gaps analysis can be performed at two levels.
Individuals – Identify skills required for each position in your IT department and then compare them to each employee’s actual skills.
Team / Department – Identify the overall skills needed in your department to help the organization achieve its business goals / objectives.
3 Step Process
Determining your organizations needs is the first part of this task. This can be accomplished by identify all of the IT functions through the creation / review of the organization Service Catalog.
Now you need to measure the current skills of your IT department and each individual. There are several methods you can use to accomplish:
- Review of projects and helpdesk tickets
- Interviews with employees
- Feedback from reviews
Skills gap can be a result of limited experience and with coaching / training that gap can be closed
Once you have all the data you will need to determine the best way to fill the gaps. Your options are:
- Hire new employees with needed skill
- Coach / train current employees
Each of these have both pros and cons and should be evaluated carefully.
How can we help?
Prometheus Consulting can help to identify all the skills need by your IT department along with performing the GAP analysis and finally making recommendations to close the gaps.